Refund policy

THANK YOU!

First, we would like to say thank you for your trust in simplexnetworks! We strive to bridge networking solutions from suppliers to your projects.

All of our products sold in the website (simplexnetworksph.com) are covered with our own returns policy and the manufacturer's standard warranty.

Please be guided with the below details:

 

SIMPLEXNETWORKS RETURN POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Reasons for return are determined on a case-to-case basis.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at simplexnetworksph@gmail.com. Please note that returns will need to be sent to our warehouse address in Manila. Further details will be enclosed in the returns email correspondence.

If your return is accepted, you are responsible for shipping costs. All details will be enclosed in the returns email. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at simplexnetworksph@gmail.com.

DAMAGED ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

WARRANTY
After the delivered item/s has/have been opened, they are now covered by the manufacturer's standard warranty.

Ubiquiti / UniFi products are covered with the manufacturer's limited one (1) year warranty.

For more information about their warranty, this can be accessed via https://www.ui.com/support/warranty/

simplexnetworks may assist you with your warranty claims. Please contact us at simplexnetworksph@gmail.com

 

REFUND
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simplexnetworksph@gmail.com.